Access to the contact form here to ask for a return. Please check first the general conditions below ⬇️ 


We don’t accept the refund of an item without send it back. 

- if the return doesn’t meet the following conditions, we won’t be able to accept it and the package will be sent back to you with extra shipping fees.
-Returns are accepted within 14 working days after receipt of the package. (proof of postage)
-The item must be returned in its original condition. (Not worn & washed)
-the return costs, package and responsibility are at the expense of the buyer.      

-We do not accept returns delivered to an address other than the one given by e-mail. (If the package is delivered on a relay point we won't be able to pick it up)

  -don’t forget to join your order confirmation email in the package. (Or a paper with the 4 digit number order number and complete name as we’re not able to refund without that)                         

-items on sale, bikinis & underwear (bodies, bra, panties) can’t be returned. 

You will receive an e-mail with the return address after you sent the request (1-2 working days max.)

You will be refunded on your bank/ PayPal account 1 to 3 working days after the reception & verification of your return. 

Refund in case of loss of the package

 If your tracking is inaccessible or your package is still not delivered within the time limit, please contact us via the same form at the top of the page, so we can check with the carrier the position of the package.

We refund all lost packages up to 6 months after purchase date.

It is the purchaser's responsibility to inform us, using the means of contact available on the site, if delivery is unsuccessful, before the maximal date of 6 months.

You will receive a full refund after the investigation by the transporter, if the package is declared lost or untraceable. Approximated time: 7- 21 days.

Please note we're not able to refund any package before receiving the transporter confirmation of loss.